Replacement/Refund Policy

Replacement

At baghadbillow.com, your satisfaction is our top priority. To ensure a smooth and efficient process for any issues you might encounter, please review our comprehensive 2-day replacement policy:

1. Replacement Eligibility:

To qualify for a replacement, requests must be submitted within 2 days of the delivery date.
Our replacement policy allows for one-time replacement or a wallet refund based on your preference.

2. How to Initiate a Replacement:

Send a message to our customer care WhatsApp number +919601823235. within 2 days of receiving your order.
Provide your order number, a brief description of the issue, and any relevant photos if applicable. This will help us address your concern more effectively.

3. Return Instructions:

If your delivery address is not serviceable for reverse pickup, you will be responsible for sending the parcel back to us. We will provide you with the return address and any necessary instructions.
Ensure the item is securely packed to prevent damage during transit.

4. Replacement Process:

Upon receipt and inspection of the returned item (if applicable), we will process your replacement or issue a wallet refund.
You will receive a confirmation email or message with details about your replacement shipment or refund status.

5. Exclusions and Conditions:

Requests made after the 2-day window from the delivery date will not be eligible for replacement or refund.
Items that have been used, altered, or are outside the specified timeframe are not eligible for replacement.
Custom or personalized items are not eligible for replacement unless they arrive damaged or defective.

6. Shipping Costs:

Replacement shipping costs are covered by baghadbillow.com if the replacement is due to our error.
If the return is required due to reasons such as a non-serviceable address, you will need to bear the shipping costs for returning the item.

7. Customer Support:

For any additional queries or assistance, please do not hesitate to contact our customer care team via WhatsApp at +919601823235. We are dedicated to providing you with prompt and helpful support.
We appreciate your understanding and cooperation in adhering to our replacement policy. Your satisfaction is important to us, and we are here to ensure a positive experience with every purchase.